You hear it all the time.
"There has to be something I can do, I will complain to the Better Business Bureau!"
The Better Business Bureau is useless. There is a direct conflict between their mission statement,
to promote and foster the highest ethical relationship between business and the publicand their source of income; funded by annual dues from its business members.
These dues are based on the overall size of the company; specifically, the number of branch offices and the number of total employees in one city or town, fees are adjusted on a sliding scale. The more branches and the more employees a company actually has, the more expensive their monthly dues will be. How large a proportion of the San Jose BBB income comes from eBay?
As a small business with two 'employees' (actually working partners,) my dues are $350 a year, and no I will not be renewing next year. The organization which on April 8th 2008 gave eBay
The Better Business Bureau President's Award for sustained superior performance. . . to recognize businesses and executives exhibiting integrity in the marketplace and exemplary dedication to fostering trust between businesses and consumers.does not inspire a desire to have my business associated with it in any way.
The San Jose Better Business Bureau says eBay Inc has a 'satisfactory' record and
the BBB processed a total of 3274 complaints about this company in the last 36 months, our standard reporting period.Of the total of 3274 complaints closed in 36 months, 1099 were closed in the last year.
If you want to waste your time filing a complaint with the BBB go right ahead. I do not believe it will result in any appreciable ROI. (Return On Investment)
The only thing it will do, if you cross every 't' and dot every 'i', is to push the numbers up. Don't expect any more and you will not be disappointed.
Y'all come back
