Sunday, June 15, 2008

These Boots Are Made For Stompin

Often at the moment when things are happening we are so busy reacting, doing damage control or simply trying to understand, that it becomes very difficult to look up and see what is ahead so we can be pro-active.

We know we need a plan. Success does not come to those who do not plan. Most of you reading this had a plan which involved eBay. eBay, which likes to keep plans secret, has announced so many major changes recently; implemented with their normal lack of forethought (or maybe not, who knows?) that any pre-existing plans we had are worthless. Sometimes I feel as if management is busy fiddling while eBay burns, Donohoe as Nero.

My plan was to 'duck and cover'. I certainly suffered from 'unease and paranoia' for a while there! I pulled my listings and joined the boycott. I have come out of this with my reputation intact which was my goal. Now it is time to look forward and make new plans; so let us take a step back together in order to try & see more clearly what lies ahead.

I just finished re-reading John Lawson's (President of 3rdPowerOutlet) funny and very informative three guest blogs on Scott Pooler's Trading Assistant Journal. Please go read John's takes 1, 2 and 3 on the Pesa/ECMTA Summit in New Orleans April 23rd 2008, be sure to read the comments on Part 3, and then come back.

For me, a very small ex-eBay seller it is interesting to read what the 'big boys' worry about. To summarize, in order, Detailed Seller Ratings (DSRs) and feedback, eBay's desire to see free shipping, and DSRs. In the comments he mentions being unsettled about the secrecy surrounding the deal. SNAP! Exact match. These are what would prevent me from returning to eBay in the forseeable future.

In many ways I agree with John on the question of feedback. I would agree totally if the whole feedback/DSR scheme weren't so loaded and so tied to finding. If I had more belief that eBay would step up to their responsibilities, which they never have, I might be able to swallow it. eBay's whole historical modus operandi has been to strap on the bovver boots and start stomping first, then look at the dead seller on the floor and go 'Ooopsie, a glitch'.

Just about a month after implementation of feedback changes there are a lot of damage reports on the boards both in the UK and Australia. I admit I don't check the US boards, it is a disassociation thing and I will not apologize.

To summarize, we have sellers being suspended or restricted. Sellers who have not been TOLD WHY they are suspended or restricted, or how long they are suspended for; because eBay does not know, it is an automated process with no appeal. Sellers who have no access to their dashboards so they can complete their contractual obligations to buyers of listings ended prior to suspension. A venue which obliterates those listings in the suspension process so sellers loose all the data, and that my friends, is pure spiteful pettiness.

What do you think? What direction does your new plan take you?

Y'all come back

1 comment:

John of said...

I think you are spot ON! Thanks for the link too...